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Workplace Harassment

Harassment is a form of employment discrimination that violates Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act of 1967, and the Americans with Disabilities Act of 1990. Harassment can be based on a variety of factor such as race, sex, and disability. Experiencing an uncomfortable situation in the work place may be more than an unpleasant event.

Harassment is not limited to anyone. This may happen among coworkers, management, or management with coworkers. Anti-discrimination laws prohibit harassment against individuals in retaliation for filing a discrimination charge, or participating in any way in an investigation. After filing a report, if you get demoted, fired, or moved, report it immediately. This may be against the law.

Harassment needs to be reported but if the aggressor is the person, to whom you need to report, it is then you contact and report to the companies Human Resource department. Let HR know that the aggressor is the supervisor and you couldn’t follow the policies for reporting the occurrence. If the company does not have HR, then report it to a higher authority; follow the chain of command. When a charge is filed against an organization, Equal Employment Opportunity Commission will notify the organization within 10 days and EEOC has authority to investigate whether there is reasonable cause to believe discrimination occurred.

If they find probable cause it can be settle with mediation. If not, the case will move forward. Prevention is the best tool to eliminate harassment in the workplace. Employers are encouraged to take appropriate steps to prevent and correct unlawful harassment. They should clearly communicate to employees that unwelcome harassing conduct will not be tolerated. They can do this by making a complaint or providing anti-harassment training to their managers and employees. Immediate and appropriate action should be taken when an employee complains.

Employers should strive to create an environment in which employees feel free to raise concerns and are confident that those concerns will be addressed.

Harassment To Violence

Workplace harassment must be identified, discouraged and prevented in order to keep hostility in the work environment from developing. Left unchecked, harassment can turn easily into violence. Workplace violence and harassment training are essential to the safety of all employees.

Workplace violence is any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behaviors that happens at work. It ranges from threats and verbal abuse to physical assaults and even homicide. It can affect and involve employees, clients, customers and visitors. Working alone or in isolated areas may contribute to the potential for violence. Providing services and care, and working where alcohol is served may also impact the likelihood of violence. Additionally, the time of day and location of work place, such as working late at night or in areas with high crime rates.

There are also risk factors that should be considered when addressing issues of workplace violence. Among those with higher-risk are workers who exchange money with the public, delivery drivers, healthcare professionals, public service workers, customer service agents, law enforcement personnel, and those who work alone or in small groups. When there is workplace violence there are usually some signs. There are three levels of workplace violence; the first one is verbal bullying. This is where they are disrespectful, uncooperative and intimidated. The second level is where they threaten coworkers, take anger out on customers and cannot be restrained. The third level is when it gets physical. Fighting and breaking things are usually what it occurs. While they are often preventable, it is still difficult to determine whether or not any particular workplace situation is potentially violent.

This is an emotional and complex topic, and decisions about what to do in certain situations are not always straightforward or made in a clearheaded state of mind. In many cases, employees ignore warning signs because they believe they are not important. In other situations, employees react based on fear and what they believe is the profile of a potentially violent person, not necessarily observed actual behavior. Another major hindrance is they do not know where to go to get help in making decisions regarding real and potential risks.  If work place violence is happening please report it to either HR or to the Department of labor. In worst case scenarios or before the situation gets out of hand, call the police

Emotional Intelligence

Emotional intelligence describes the ability to understand one’s own feeling. It provides great insight as to how emotions influence motivation and behavior. The concept of emotional intelligence has been around since the 20th century, but the term was first introduced by Wayne Payne in 1985.

Higher emotional intelligence makes it easier to form and maintain interpersonal relationships and to fit into group situations. Also, they are better at understanding their own psychological state, which can include; self management, self awareness, self regulating, self-motivation, empathy,    managing stress effectively and they are less likely to suffer from depression.

Self awareness is the skill of being aware of and understanding your emotions as they occur and as they evolve. Emotions are not positive or negative. They are considered appropriate or inappropriate. When it comes to self management/regulation, it is related to the emotions you are feeling at any given time and how well you manage them.

Self motivation is our personal drive to improve and archive our commitment to our goal, initiatives, and readiness to act on opportunities. When it comes to empathy this particular skill can help us develop a stronger understanding of other people’s situation or emotion. Emotional intelligence is the foundation for critical skills. It impacts almost everything you say and do each day. Emotional intelligence has nothing to do with your IQ. There is no known connection between them. You can not predict someone’s emotional intellect based on how smart they are. Intelligence is the ability to learn. What you learn at the age of 15 can also be learned at the age of 50. Emotional Intelligence is a flexible set of skills that can be improved through practice. Some people are born with low EI but they are able to develop high Emotional intelligence. IQ does not always mean you have a high Emotional intelligence and having a high emotional intelligence does not mean you have a high IQ.

Personal Branding – Makes It Easy To Stand Out

Whether you are a student, college graduate or an experienced CEO, it’s tough to stand out in the world today.  Previous accomplishments won’t guarantee that you will be more in demand than your rivals. Always, there is same-level competition around and so many similar choices out there.  Now, here comes the need for you to stand out tall from the crowd and shine with such a dazzling light that all eyes are turned to you.

Are you a business owner thinking of what personal branding will do to your business?  Or are you looking for ways of shortening the period of your search for the job and do not know how?  Those with the knowledge of branding have come to realize the benefits personal branding plays in effectively positioning job seekers and executives in their quest to land their dream jobs or winning businesses for their companies.  Personal branding helps to define your strength, thereby enhancing your self-awareness.  It helps in clarifying what you want in order to fully dress for the future.  Once you have identified your strengths, you can use it to create visibility to those who will be a part of the process for your future and see how branding is a tool to effectively position you in making success in your pursuit.

Personal branding indicates the chance to “stand out” from the crowd.  In this world of increased competition and globalization regardless of age, position or business, it is necessary to understand the importance of branding.  Successful organizations like Nike, Microsoft, Apple, Dell Computers etc. are known for their branding.  Like these successful organizations, to continue to be relevant in the world today, you need to make personal branding the most priority.  In a successful organization, personal branding is the Unique Selling Points and to a job seeker, personal branding is the Unique Selling Attributes.

Regardless of age, position or business that you do, you need to understand the importance of personal branding and brand mantra.  Identify what makes you unique and relevant. Then promote it to the targeted audience or potential employers so that you can reach your career and business goals faster.  Once you identify your strengths, passions, skills, interests, and values, you can therefore use the same information to separate yourself from your competitors.  Branding, therefore, sends a clear message about you and what you have to offer.  It makes you more unique and more successful in your career.

The importance of personal branding cannot be over emphasized.  Branding creates uniqueness and defines strength.  Personal branding makes you more successful and is also a tool to further enhance your career.  All the time, new faces are emerging in every field, with disrupting ideas and products threatening to tip the balance of the flow.  A powerful way to stay on top of the wave of changes is creating and maintaining your personal brand, which will help you remain relevant.  Accept responsibility for your career and go out there to build a valuable memorable personal brand that will hopefully outlast your lifespan.

Anger Management Article

Anger Management

Anger is a natural emotion and also may be a secondary response to feeling sad, lonely or frightened. Anger can come as a reaction to criticism, threat or frustration. This is usually a healthy response.  Controlling and limiting anger is important in every aspect of one’s life. Without control, you are putting limits on what you can accomplish. Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and causing chaos between parents and children.

Many people who suffer from short tempers say that they are unable to control it.  This is untrue, one cannot always control how they feel but they can control how they react. Anger has cycles, just like other things, there is always a trigger mechanism and that is the first part of the cycle. It may be caused by something so small and unimportant to someone else but to that person, it may be what sets off the emotions. The second step in the cycle is negative thoughts. The more you think the more it makes you angry. Another one is emotional repose. This is where anger takes place. The last two are physical symptoms and behavioral response.

There are always myths and facts about almost anything. Anger is not the same as aggression. There is a big difference. Anger is emotion, and aggression is behavior. Remember the anger cycles? If so, whenever it is said that anger is all in your head, we know it is a myth. We all like to vent when we are angry, but did you know that it is also a myth? Researchers have informed us that it actually has the opposite effect. Some things to keep in mind when you are angry: do not always react immediately; do not drag the situation out, do not avoid your emotions.

In some cases, the individual maybe angry with someone else and we received the affects of it. The best way to deal with an angry person is by not responding to their anger; doing so will only make the situation worst. Identify what is causing the person to be angry. That way you may be able to diffuse the situation. If the person is out of control, back away and do not get involved. In some cases, it is too late to try and help the person. Just like depression or anxiety we need to have a plan. There are some triggers that we can recognize to avoid anger. If you feel like you are getting angry go for a walk, watch a funny show or any show that will get your mind off the situation. Take a walk, this can be helpful. Take deep breaths.  Keeping these things in mind will help you control your anger and manage it better.

What is Customer Service?

What Is Customer Service?

Customer service is one of the true business essentials. Everyone remembers the bad customer service they have had, and most will also remember instances of good customer service. The importance of customer service is recognized by all successful businesses, because it is possibly the number one element in customer retention. If you want to ensure that you get repeat business, looking out for the wishes and needs of your customer base is essential. How you go about providing it is up to you, but there are certain elements which remain the same whatever the nature of your business. These are the principles of good customer service.

Whenever a customer makes a purchase, they will have priorities as to what makes their experience a positive one. Obviously the first priority is that they get whatever they have purchased from the point of purchase to their home. If it is a small item that they can take with them, the business’s responsibility is to see to it that the item is packaged and presented in a manageable, portable fashion with a minimum of waiting. However, customer service begins before this. When a customer enters the store or the showroom to find what they are looking for, they may require the attention of staff to enable them to find it. Some customers just want to browse. Staff is required to ascertain what a customer wants how they want to go about it and whether they will need any help. 

Customer service can be defined as any action you take to ensure that a customer is pleased with the transaction on a long-term basis. This includes “after sales service”, which entails ensuring that the customer leaves the point of sale with the item that they were looking for, within the period of time that they intended to spend sourcing it, and then has no problems using it. It is easy enough to ensure a customer goes away from the point of sale with the item they had come to purchase. Ensuring that they are happy going forward may require more care and attention, and this is where after-sales service needs to be at its highest level. Pre-sales, after sales and point-of-sale service are all essential elements of customer service.

Who Are Customers?

A customer is, in this day and age, anyone who uses a service. Although this has its logical extremes – you will find few people who are overjoyed by the idea of being a customer to a doctor, or their children a customer of their school. Therefore everyone who relies on you to do a job that will have an effect on their life, their job, or their use of a product is technically one of your customers.

External Customers

External customers are anyone outside your company that you interact with — not just the people who buy goods or services from you. External customers are what can be considered ‘traditional’ customers.

Internal Customers

Internal customers include anyone in your organization who relies on you for services, resources, or information.

Providing excellent customer service to internal customers sets a positive tone for all personal interactions. If internal customers receive excellent customer service every day, they will consider this the norm. If they interact with external customers, they are likely to treat those customers the way they have been treated. Excellent customer service, like most types of human behavior, is contagious.

 

 

Angie Ridgel  posted a video to show some really bad customer service.  More….

Two Key Components of Customer Service Excellence

Help Solving Business Type Decision

It is frequently said that business visionaries are the foundation of the country. Anybody with the enthusiasm and drive can turn into an effective business visionary as long as the arranging and execution are done well. The initial step to turning into a business person is picking the perfect business. The business you pick will be dictated by its practicality and in addition your own advantages and aptitude.

 

Is It Feasible?

You might be energetic around a thought, however in the event that it isn’t achievable, you will never have the capacity to make it effective. Practicality depicts that it is so easy to fulfill something. Many components impact plausibility. For instance, a pooch bread shop might be prominent in a city with a high rate of puppy sweethearts, yet it would not make due in a city with a low rate. Before pushing ahead with any thought, you should decide its achievability. This requires a comprehension of the market and your clients. To decide whether a thought is achievable, ask yourself the following:

  • Do you have the necessary funding?
  • Is there a market for your product?
  • What is the outlook for the market?
  • Can you price competitively?
  • How would you operate?
  • Would you have a sufficient customer base for long-term success?

What Are Your Interests?

Turning into a business person isn’t simple. On the off chance that you detest what you do, you are probably not going to be fruitful. Before you pick your business, you should consider what you appreciate doing and think about an approach to make this errand gainful. Start by making a rundown of your interests and see which ones cover with practical plans of action. For instance, an adoration for creatures could convert into a pet sitting administration, or an affection for cooking could convert into a nourishment truck business

 

Do You Have the Experience?

Experience and skill are unequivocal advantages to any business. They are frequently utilized conversely, however this is an error. This point and the following one will help characterize the distinction between the two while helping you recognize your own particular experience and ability.

 

Experience is something that you pick up from perception, experiences, and activities. Many occupations give involvement. For instance, filling in as a server gives involvement in the eatery business, yet it doesn’t really give mastery. When you distinguish your encounters, you can utilize them to help pick your business. A long time in client benefit, for instance, would help set you up for a business that is client benefit situated.

 

Are You an Expert?

Aptitude has learning and abilities that accompany instruction and preparing. This can originate from the work involved in specific positions and from degrees in specific fields. For instance, a specialist would be a bookkeeper or a culinary expert would be considered specialists in their field. Being a specialist at a business makes you more fit for running it. On the off chance that you are not a specialist, there is no motivation to abandon your thought. In the event that you are enthusiastic about something, set aside the opportunity to wind up noticeably a specialist. For instance, you can learn important aptitudes by taking classes or interning at different organizations.